Archive for the ‘ Business ’ Category

The Athletic Programmer

Sometimes I think it would just be easier to just throw my best at my work. I’d happily have someone paid to constantly coaches me and tell me how I can improve and have me work on the skills that need improvement. Instead we are used for the skills that we are already good at, regardless of if there is room for improvement. Part of an athletes job is to sit down and hone their skills, spending hours practicing. Only a small fraction of their time is spent performing but by this point they have neared perfection. In corporate America, all of our time is spent performing with almost no time to practice and only the bare minimum of training. We spend most of our time doing the tasks we are already good at and not expected to learn new skills as part of the normal routine. If I were able to spend half my day coding brand new things in frameworks and languages I had never used, the other half of my day would be more productive and I would probably do a better job since I had spent time building parallel neural pathways. They always said in school practice makes perfect, so why doesn’t that same principle get applied in the real world?

Google gives their employees 20% time to perform mental exercise and  practice and look where they have gone with that. How can you have your employees become athletes?

Finally!

So I’m very happy for once I get to write a positive blog post about GT Dining.

Our new full service Chick-Fil-A opened this month, and they finally got customer service right. The workers take initiative, if you are standing around for more than a minute waiting on your number to be called, the cashiers will ask what you had and personally assemble it.
In addition, when I went to get a refill on my Diet Coke once, they noticed they were almost out of syrup and the brix was off. So instead of just handing me my drink, they went back and changed the syrup out instead of standing around. They apologized for the slowness. That is good, regular, customer service. What makes this excellent customer service is they silently gave me a larger drink back instead of the same size. This is a basically free gesture on their part but is noticed by the customer and is appreciated.

I don’t know what GT Dining did, but all the staff at the new chick-fil-a consists of their friendliest best staff from around campus.