My Various Random Ramblings

She stands outside the door of the establishment, leaning against the sticky, gum covered wall, and drags in her cigarette. Her face is of a child, but the rest of her body is of a worn woman. Her paints are stained, one of the pockets has a large hole, and her stomach overflows over her belt. She can’t be that old, maybe 22. But already she is past her prime, forever destined to the world of “what’s your order?”

In this quiet establishment, they serve slices of gray 24 hours a day to anyone and everyone with a buck to spare. She stands there on the padded mat behind the money maker, waiting for someone. With a blank stare on her face, she stands there and does absolutely nothing, devoid of any thought. She sees the slow march of pennies into her pocket, but is this state worth it? A penny slowly crawls across the floor towards her, one reaching her every 10 seconds. Between the pennies, her life is useless. On the pennies, her life is stateless.

Today I had my first experience with Disney customer service. It was not positive, but they did fix the problem.

I called (407)560-PASS to attempt to figure out why I have never received the Mickey Monitor and the corresponding lithograph coupons. First off, there is no menu option for existing passholders to contact guest relations, so I punched 0. After at least 5 transfers, I finally got to the right person. They checked my information and for some reason I had not been marked to receive Mickey Monitor. They said they fixed it and I should receive the appropriate issue in a couple of weeks. That’s great and all except that the coupons expire next week. I ask what he can do to get me the coupons by Saturday or if I can pick them up. Nothing. I ask to speak to a supervisor with more power, and he says he is out. Now I called again, punched 0, and am currently on hold waiting for them to fix it. Ok, now they said the best thing I could do was fill out the contact form on the website. I asked for a supervisor, and he is being much more helpful. Mr. Supervisor said he is putting one in the mail for me today, and I should receive it before Saturday.

For anyone else’s future reference, call and ask for guest services. If needed, request a supervisor.